Časté otázky (FAQ)
Frequently asked questions (FAQ)
Products
What is molecular hydrogen?
What is molecular hydrogen?
Molecular hydrogen is hydrogen at the moment of its birth. It is a pure hydrogen molecule that has just formed in a given place and time and, as such, has the ability to bond immediately with other substances. In the case of the human body, with substances that could potentially harm it. This creates a fluid that our body
removes from the organism through the excretory organs. The uniqueness of hydrogen molecules lies in the fact that, due to their size, they are able to penetrate without any barriers into individual parts of the organism, where they can perform their function.
What therapeutic properties does molecular hydrogen have on our body?
What therapeutic properties does molecular hydrogen have on our body?
Thanks to its free electron, molecular hydrogen is able to bond in the human body with harmful substances, which it then helps the body to eliminate naturally. The uniqueness of molecular hydrogen lies in the size of its molecules — they are so small that they penetrate without any barriers into individual parts of the organism, all the way to the cell nuclei or mitochondria. Once hydrogen reaches these places, it acts there with its antioxidant, anti-inflammatory, protective and regenerative effects.
Potential mechanisms of action of H2:
Selective antioxidant:
It has extremely small molecules, smaller than other antioxidants. It thus penetrates deep into the cell, eliminates free radicals right where they arise and stops their harmful action much sooner. It targets only harmful free radicals. Most antioxidants do not distinguish between a good and a bad free radical, which can disrupt the balance inside cells. Molecular hydrogen targets only harmful free radicals.
Anti-inflammatory effects:
A number of studies using various injury models have confirmed that H2 exhibits anti-inflammatory activity. H2 prevents inflammatory tissue damage caused by oxidative stress through the regulation of pro-inflammatory and inflammatory cytokines.
Anti-apoptotic effects:
H2 exhibits anti-apoptotic effects through the up- or down-regulation of apoptosis-related factors. H2 further inhibits apoptosis by regulating signal transduction within and between specific signalling pathways.
H2 as a signalling modulator:
Oxidative stress affects multiple signalling pathways. Together with the selective scavenging of ·OH, H2 can mitigate damage caused by oxidative stress by targeting these pathways.
According to studies to date, H2 demonstrates preventive and therapeutic effects in a whole range of diseases:
- diseases of the central nervous system
- the cardiovascular system
- diseases of the digestive system
- metabolic syndrome
- diseases of the respiratory system
- diseases of the urinary tract
- diseases of the reproductive system
- diseases of the sensory apparatus and skin conditions
- tissue dysfunction
Can LalaVital products be combined?
Can LalaVital products be combined?
LalaVital products can be taken in combination. Taking the products together is actually recommended, because our products work in synergy, complement one another and increase their effectiveness.
Are LalaVital products vegan?
Are LalaVital products vegan?
Yes, LalaVital products are 100% vegan.
Why does RecoveryH2 come in capsule form?
Why does RecoveryH2 come in capsule form?
In capsule form it is possible to create a much cleaner, higher-quality product without the added substances that are needed when making tablets so that the tablet holds its shape and does not crumble.
Why is titration (using a colour indicator) not a method for detecting molecular hydrogen?
Why is titration (using a colour indicator) not a method for detecting molecular hydrogen?
Titration is a common analytical technique used to determine the concentration of a substance in a solution. In acid-base (neutralisation) titration an acid and a base react, and it determines the concentration of hydrogen cations (H+) in water. Hydrogen cations arise from the dissociation of the acid. However, let's not confuse hydrogen cations with molecular hydrogen.
Example: a solution with citric acid. After dissolving in water, citric acid dissociates according to the equation C6H8O7 → 3 H+ + C6H5O73-. If you add a solution of a base to a solution prepared in this way, for example sodium hydroxide NaOH, it will react according to the equation H+ + NaOH → Na+ +
H2O. If you add an indicator to the added solution that responds to a change in pH with a change of colour, then once all the hydrogen cations (formed from the acid) have reacted the colour will change. If you use
thymolphthalein as the indicator, the colour will change from blue to colourless. Thymolphthalein is blue at a pH higher than about 9.5. The result of a titration performed in this way is the determination of the concentration of citric
acid in the solution.
For clarity — hydrogen cations H+ do not exist as such in solution; they bond to further water molecules, forming hydronium cations H3O+, H5O2+, H7O3+, etc.
Summary: hydrogen cations do not represent molecular hydrogen, and acid-base titration cannot determine the concentration of molecular hydrogen (H2) in a solution. It only determines the amount of acids, in this case
citric acid. That is why H2 Europe does not use titration and other methods close to it in its
measurements and relies entirely on laboratory tests.
You can find more detailed information about titrations at https://edu.uhk.cz/titrace/ucebnice.html
Why do we state hydrogen values in ml and not in ppm?
Why do we state hydrogen values in ml and not in ppm?
Ppm – parts per million is a unit of concentration; it is identical to mg/kg — one kilogram has a million milligrams, and so 1 ppm = 1 mg/kg, 1 ppm = 1 mg/litre.
SOURCE
From this definition it follows that stating a hydrogen value in ppm on a product without giving the volume of the substance in which the measurement took place is misleading, and it is also the reason why we state the hydrogen result in ml, backed by a test from an accredited laboratory.
Example: suppose we measure ppm in three cities: Prague, Brno, Bratislava. Even assuming the same volume of water (1 litre) in all cases, the measured values will be
completely different. The reason is the different quality of water in the chosen areas. The resulting measurement is then completely irrelevant.
Why don't we talk about the hydrogen value in ORP units?
Why don't we talk about the hydrogen value in ORP units?
ORP – oxidation-reduction potential, redox potential. Definition taken from the standard: The oxidation-reduction potential is an electrode potential that is a measure of the ability of the oxidised forms of substances present in water to accept an electron and the ability of the reduced forms of substances present in water to release an electron.
High ORP values can be achieved in various ways, for example by a high concentration of vitamin C, or also in the way shown in the example below, and this without any hydrogen being present in the measured sample.
Stating the ORP value in relation to hydrogen measurement is therefore highly questionable.
Example: ordinary chlorinated drinking water has an ORP value in the range of 100 to 500 mV; water from underground boreholes without access to oxygen has an ORP of -500 to 250 mV. Interpreting ORP measurement results is quite difficult, and no clear conclusions can be drawn from them, such as that water with an ORP of 100 mV is better (healthier) than water with an ORP of 350 mV.
How should CellaWell be used?
How should CellaWell be used?
As a general rule, take CellaWell on an empty stomach, but if you feel that it suits you to take CellaWell together with food, that is also an option. In that case we recommend a meal with quality oils — for example olive oil, butter, fish and the like, because this way we optimise the effectiveness of CellaWell.
For further inspiration, the application times are listed below. Note: this is based on the organ clock of Chinese medicine, whereby greater efficacy on individual organs can be achieved. Here too the rule is to observe and listen to your body.
Take CellaWell together with food between 8 and 10 a.m. and then take another capsule between 4 and 6 p.m. This way we optimise the effect of CellaWell on the stomach and digestive system. Use it this way for one month. Then follows a 14-day break.
Then repeat the whole month-long course, this time with different organ-clock times:
Take CellaWell together with food between 10 a.m. and 12 noon and take another capsule between 8 and 10 p.m. This way we strengthen the cardiovascular system.
We recommend using this two-month cycle twice a year.
The option of one month taking CellaWell on an empty stomach and the second month together with food is also suitable, because some of us have a faster metabolism and others a slower one.
Customer support
Why register?
Why register?
Free registration gives you a range of benefits! Registered customers get a free gift with their first purchase, have the option to save on products thanks to a Subscription, or can earn a discount on their own purchases by recommending products. In addition, they are among the first to learn about current promotions and news at LalaVital.
How does the discounted subscription work?
How does the discounted subscription work?
Self-care works best when you don't have to keep thinking about it.
- With a LalaVital subscription your favourite products arrive at your home regularly every 1st, 2nd or 3rd month.
- No keeping track of stock. No reordering. With a 22% discount on every delivery.
- You can adjust the frequency and cancel the subscription at any time.
✨ Better value with every delivery
- With a subscription you always get products 22% cheaper than with a one-time purchase.
📅 Choose your regular delivery
- At checkout you select the subscription option.
- You set how often you want to receive the product: every 1st, 2nd or 3rd month.
🔒 Pay automatically and securely
- On your first order you enter your payment card.
- Further payments are made automatically, always only at the agreed time before the order is dispatched.
📦 We prepare the package for you
- Once it's time for the next delivery, the shop dispatches the product automatically.
- You don't have to keep track of anything, send reminders or reorder.
🫶 You're in control of your subscription
- You can adjust the delivery frequency or cancel the subscription at any time.
- If you want to change the product mix, simply cancel the original subscription and create a new one.
Returns
Returns
Purchased goods can be returned without giving a reason within 14 days of receiving the goods. Returned goods must not be opened or damaged in any way. All conditions and deadlines regarding claims are set out in the terms and conditions or on the returns page.
Can I change my order?
Can I change my order?
When paying by bank transfer or cash on delivery, it is possible to change the contents of the order or the delivery address even after the order has been created, as long as the shipment has not yet been handed over to the carrier. We therefore recommend
reporting the change as soon as possible to customer support.
When paying by card, unfortunately the contents of the order can no longer be changed once it has been submitted. The delivery address can be changed if the shipment has not yet been handed over to the carrier. Please direct all requests to modify or cancel an order to our customer support.
When will my ordered goods arrive?
When will my ordered goods arrive?
Orders placed on regular business days are usually dispatched within 24 hours (except for orders paid by bank transfer). Orders placed on Friday and over the weekend are dispatched
on Monday.
Delivery within the Czech Republic and Slovakia usually takes up to 2 business days. For shipments abroad, delivery takes 2–5 days.
Orders paid by bank transfer are dispatched only after we receive payment for the order in our bank account. To speed up processing of an order paid by transfer, you can show customer support
a confirmation that the payment has been sent.
Combining orders
Combining orders
Orders placed from different accounts with the same delivery address can be combined into 1 parcel to save on postage. If you would like to use this option, contact customer support for information about the exact procedure before placing the order.
What payment options are available in the shop?
What payment options are available in the shop?
All current payment options are listed HERE.
How much does shipping cost?
How much does shipping cost?
All current shipping prices are listed HERE.
Do you ship abroad?
Do you ship abroad?
We normally dispatch parcels to all EU member states (exceptions may apply to delivery to islands).
If you're interested, it is also possible to send parcels to selected countries outside the EU (e.g. Switzerland), but the customer must expect increased shipping costs (postage, customs duty). For detailed information, contact our customer support. We do not ship to countries outside Europe.
What's the difference between a customer and a business partner?
What's the difference between a customer and a business partner?
A customer is an ordinary user of the products who usually buys for their own consumption. Through free registration a customer gains access to the members' section and various benefits (a gift with purchase, better prices, a referral discount and more). A customer cannot be part of the LalaVital partner program, i.e. they do not earn financial rewards for recommending products.
A business partner buys for their own consumption and possibly further resale, is enrolled in the partner program and is rewarded for recommending products. Partner registration is linked to the
purchase of a starter product package. With partner registration, 2 linked accounts are automatically created for you — a purchasing account for placing orders and a so-called business office, which serves to
track business activity and manage commissions.
Partner program
What is the LalaVital partner program?
What is the LalaVital partner program?
Through the partner program, LalaVital offers you the opportunity to earn extra income in an easy way and thus improve your household budget. It is a system of cooperation that provides our business partners with financial rewards for recommending products and promoting the company. You can find basic information about the partner program here.
I'm your customer and I'd like to become a business partner. How do I proceed?
I'm your customer and I'd like to become a business partner. How do I proceed?
If you already have a customer account with us but would like to become our business partner, register for the program here.
Where can I find information about all the rewards?
Where can I find information about all the rewards?
A detailed description of the individual types of rewards, an explanation of the conditions under which these rewards can be earned and much other important information about the partner program can be found in your Partner account after logging in. In addition to the business plan, you'll also find other supporting and marketing materials there free of charge.
How will my commissions be paid?
How will my commissions be paid?
With partner registration, a so-called business office is automatically created for you. In the business office you track your business activity and the status of your commissions. When the value of your earned commissions reaches at least 1,000 CZK / 40 EUR, you can request payment to your bank account directly in the
business office. You can also use earned commissions to pay for orders at LalaVital. After you submit a commission payout request through the partner's business office, LalaVital will pay the business partner the commissions to the bank account stated in the payout request, no later than the 15th day of the month following the one in which the request was submitted.
Commissions can be paid exclusively by bank transfer; cash payment or any other
payout method is not accepted. Commissions are displayed in the business system without VAT — VAT payers are
asked to issue a tax document.
When will my commissions be paid?
When will my commissions be paid?
Entitlement to a commission arises only after payment of the order of the customer who ordered from us on the basis of your recommendation. In the case of payment by cash on delivery or by transfer, bear in mind that several days may pass between
the dispatch of the order and its payment. Commissions are paid monthly. After you submit a commission payout request through the partner's business office, LalaVital will pay the business partner the commissions to the bank account stated in the payout request, no later than the 15th day of the month following the one in which the request was submitted. Detailed information about all payout conditions and the individual types of commissions can be found in your partner account.